{"id":1697,"date":"2023-07-03T17:28:08","date_gmt":"2023-07-03T13:28:08","guid":{"rendered":"https:\/\/epgeorgiasupply.ge\/momkhmareblis-sainformacio-barati\/"},"modified":"2023-07-04T14:59:37","modified_gmt":"2023-07-04T10:59:37","slug":"momkhmareblis-sainformacio-barati","status":"publish","type":"page","link":"https:\/\/epgeorgiasupply.ge\/en\/momkhmareblis-sainformacio-barati\/","title":{"rendered":"Information card of the customer"},"content":{"rendered":"\n<p>Relations related to the electricity supply service is regulated&nbsp; by the \u201celectricity retail market rules\u201d (hereinafter the \u201crules\u201d) approved by &nbsp;electricity supply agreement and Resolution N 47 of August 13 of 2020 of&nbsp; Georgian National Energy and Water Supply Regulatory Commission.<\/p>\n\n\n\n<p><strong>Change of the supplier<\/strong><\/p>\n\n\n\n<p>Customer anytime can change the supplier. Change of the supplier is free and for this purpose customer shall act in line with the chapter V of these \u201crules\u201d (rules of supplier\u2019s change)<\/p>\n\n\n\n<p><strong>Discussion of the complaints and disputable issues<\/strong><\/p>\n\n\n\n<p>Rule of discussion of customers\u2019 complaints is acting in JSC \u201cEP Georgia Supply\u201d. In accordance with the rule, in case of the complaints in regard with the supply service, you can address with the complaint application. Complaint will be discussed and you will be notified on response within 10 working days. With the purpose to discuss disputable issues related to the supply service, customer can address \u201cCommission\u201d and\/or customers\u2019 interests public defender office. Address: Tbilisi, str. Mitskevichi 19.<\/p>\n\n\n\n<p><strong>Payment of the debt of the amount given into the electricity bill is possible to be done:<\/strong><\/p>\n\n\n\n<ul class=\"uk-list uk-list-bullet uk-list-secondary\"><li>Through pay boxes, internet\/mobile bank utility bills module and by indicating the customer number.<\/li><li>Through transfer of the amount on the following bank accounts of EP Georgia Supply (customer number or invoice number shall be indicated into the&nbsp; purpose)<ul><li>TBC Bank: GE98TB7767636030100003,<\/li><\/ul><ul><li>Bank of Georgia: GE20BG0000000499427648,<\/li><\/ul><ul><li>Liberty Bank: GE43LB0114140375188003,<\/li><\/ul><ul><li>Basis Bank GE62BS0000000006036715.<\/li><\/ul><\/li><li>Without additional&nbsp; fee, payment of the amount&nbsp; is possible to be carried out&nbsp; in JSC&nbsp; \u201cOPPA\u201d owned pay boxes&nbsp; placed in JSC \u201cEP Georgia Supply\u201d and JSC \u201cEnergo-Pro Georgia\u201d Offices.<\/li><\/ul>\n\n\n\n<p><strong>Recommendations for consumption reduction and other activities of energy efficiency assistance<\/strong><\/p>\n\n\n\n<ul class=\"uk-list uk-list-bullet uk-list-secondary\"><li>Change the ordinary lamps with the energy efficient lamps. Their consumption is fifth time low compared to the ordinary lamps\u2019 consumption.<\/li><li>Use the&nbsp; dot-sized lighting<\/li><li>Switch off the light when leaving the room<\/li><li>Try use energy efficient family technique as it consumes less electricity&nbsp; than the old one.<\/li><li>When choosing the heating facilities, try&nbsp; to choose the heating system with &nbsp;the temperature control<\/li><li>Do not leave the&nbsp; chargers of mobile phones, laptop and other devices connected<\/li><\/ul>\n\n\n\n<p>Additional information related to the supply service is given at\u00a0 our web pages <a href=\"https:\/\/epgeorgiasupply.ge\/en\/supply-service\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/epgeorgiasupply.ge\/<\/a><\/p>\n\n\n\n<p>Information card of the customer <em><a href=\"https:\/\/epgeorgiasupply.ge\/app\/uploads\/2023\/07\/Information-card-of-the-customer.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">(Download)<\/a><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Relations related to the electricity supply service is regulated&nbsp; by the \u201celectricity retail market rules\u201d (hereinafter the \u201crules\u201d) approved by &nbsp;electricity supply agreement and Resolution N 47 of August 13 of 2020 of&nbsp; Georgian National Energy and Water Supply Regulatory Commission. Change of the supplier Customer anytime can change the supplier. Change of the supplier &hellip; <a href=\"https:\/\/epgeorgiasupply.ge\/en\/momkhmareblis-sainformacio-barati\/\">Continued<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Information card of the customer - EpGeorgia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/epgeorgiasupply.ge\/en\/momkhmareblis-sainformacio-barati\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Information card of the customer - EpGeorgia\" \/>\n<meta property=\"og:description\" content=\"Relations related to the electricity supply service is regulated&nbsp; by the \u201celectricity retail market rules\u201d (hereinafter the \u201crules\u201d) approved by &nbsp;electricity supply agreement and Resolution N 47 of August 13 of 2020 of&nbsp; Georgian National Energy and Water Supply Regulatory Commission. Change of the supplier Customer anytime can change the supplier. 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Change of the supplier Customer anytime can change the supplier. 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