{"id":449,"date":"2022-01-25T16:32:04","date_gmt":"2022-01-25T12:32:04","guid":{"rendered":"https:\/\/epgeorgiasupply.ge\/%e1%83%9b%e1%83%9d%e1%83%9b%e1%83%ae%e1%83%9b%e1%83%90%e1%83%a0%e1%83%94%e1%83%91%e1%83%9a%e1%83%98%e1%83%a1-%e1%83%9e%e1%83%a0%e1%83%94%e1%83%a2%e1%83%94%e1%83%9c%e1%83%96%e1%83%98%e1%83%90-%e1%83%93\/"},"modified":"2022-03-21T12:09:46","modified_gmt":"2022-03-21T08:09:46","slug":"customer-complaints-and-disputes","status":"publish","type":"page","link":"https:\/\/epgeorgiasupply.ge\/en\/customer-complaints-and-disputes\/","title":{"rendered":"Customer complaints and disputes"},"content":{"rendered":"\n

General information related to the customer\u2019s claims and revision of disputed issues<\/strong><\/p>\n\n\n\n

With the purpose of revision of customers\u2019 claims and making the corresponding decision, there is standing committee functioning in the company. Company carries out its activity  by observing the principles of equality of rights, transparence, impartiality and justice<\/p>\n\n\n\n

Customer is authorized to  address the commission or court   with the purpose  to protect its own  rights and legal interests in accordance with the rule for revision the disputed  issues approved by the Law and Georgian Energy and water supply regulatory  national commission.<\/p>\n\n\n\n

Members of the commission<\/strong><\/p>\n\n\n\n

Commission is staffed with the specialists having working experience in energy field who are distinguished  with high professionalism, responsibility and objectivity<\/p>\n\n\n\n

Revision of the claims<\/strong><\/p>\n\n\n\n

Claims  will be revised by the commission upon survey of the proves and assessments foreseeing the customers\u2019 interests.<\/p>\n\n\n\n

During the revision of the claims commission directs with:<\/p>\n\n\n\n