Frequently Asked Questions

For payment the bill you have to know your customer number. Payment of the bill is possible to be done through fast payment machines  during 24 hours as by cash as well via bank card.

Payment of the service fee by bank card is possible to be done through internet, mobile bank and payment online pages.

Payment of the service fee is possible to be done without additional fee payment: In Fast payment machines OPA placed in Energy company Service Centers

Payment of the service fee is required to be carried out  within the terms  indicated in the bill

Customer is obliged to pay the service fee despite received the bill or not.

Metering of electricity consumed by the customer is carried out  by JSC “Energo-Pro Georgia” on monthly basis. With the purpose to perform the payment of consumed electricity, reading of settlement meters is done within the last four calendar days of the corresponding month.

Billing of service fee for the customers is performed  by the JSC “EP Georgia Supply” based on the reading and metering data of the meter provided by JSC “Energo-Pro Georgia” on monthly basis for each billing period.

Reading of the previous month is deducted to the reading of last month of electricity meter (is multiplied to the calculation coefficient of metering knot, if the calculation coefficient  of this metering knot is more than one), received volume of electricity is multiplied to the corresponding customer tariff including the VAT.

If metering of the consumed electricity (through electricity meter) was not proceeded during certain period or/and definition of consumed electricity by the customer for this period is not possible (in case of electricity meter is damaged), definition of the volume should be done by using the most precise method (including foreseeing the other technical features and metering knot existed into the network), and in case of impossibility of calculation by such method, customer will be imposed the payment of electricity non metered consumption period that will be calculated from average monthly consumption of electricity volume consumed during three calendar months period by him/her in the period of organizing the metering (foreseeing the consumption by seasons)

If the customer paid more that the service fee was given into the bill, reflection of the excessively paid amount  on his/her account  will be done as in positive balance form and utilization of this amount  will carried out  for the next payment. The mentioned amount will be written  in to the bill with mark “—-“.

Supplier has right to request from the customer submission of the deposit in the following cases:

1. a) Customer temporarily uses real estate or its part.
2. b) Customer carried out delayed payment of service fee for three or more times during the  12 months continuous period
3. c) For non payment of service fee customer was not supplied with electricity during 5 month or more continuous period
4. d) Average monthly cost of electricity consumption by the non residential customer exceeds 50 000 Gel, herewith:

d.a)  Customer does  not have the property that in case of dispute occurrence can be subjected to forced execution with the purpose to satisfy supplier’s demand or

d.b) the property owned by the customer is legally encumbered, which, in the event of a dispute, forms the basis for the presumption of dissatisfaction with the supplier’s request.

Deposit is calculated by dividing the service fee billed during 12 months to that number of the months during which consumption was carried out. In case if from starting the supply service receipt by the customer till demanding the deposit 12 months have not been passed, volume of the deposit will be calculated in the same way for the period from starting the supply until requesting the deposit by the supplier.

In case of temporary possession of real estate  by the customer, supplier is authorized to demand from the customer until supply is started in accordance with the average monthly consumption prognosis foreseeing the existed facilities throughput and seasonality. In this case, after 6 months from starting the  supply, supplier is authorized to calculate deposit amount by dividing the service fee billed during the last 6 months to the number of those months during which consumption was carried out.

Deposit  should be returned  to the customer within  10 days  term or supplier shall refuse the right for requesting deriving from the bank guarantee, if:

1. a) Supply agreement  was terminated before the term or its validity term was expired and at final settlement customer fully covered the fee.

1. b) Customer was paying the service fee during the last 12 months within the terms established by these rules – if the deposit was requested due to that the customer overdue paid service fee for three times and more  during the 12 months continuous period or due to the non payment of the service fee customer was not supplied  with the electricity for 5 months or more continuous period

1. c) There is no basis defined by subparagraph “a’’ or ‘’d’’ of paragraph 1 of Article 24 of “ Electricity Retail Market rules ‘’ approved by the Resolution N47 of August 13, 2020 of GNEWRC of deposit request, in particular:
2. a) Customer is temporarily using the real estate or its part
3. d) Average monthly cost of electricity consumption by non residential customer exceeds 50 000 gel, herewith:

d.a)  Customer does not have the property that in case of dispute occurrence is possible to be subjected to the forced execution with the purpose to comply with the customer request. or

d.b) the property owned by the customer is legally encumbered, which, in the event of a dispute, forms the basis for the presumption of dissatisfaction with the supplier’s request.

Supplier is obliged to ensure restoration of electricity to the customer by the System Operator  within  no later than 5 hours from concluding the agreement regarding the payment by stages of the service fee  with customer or from the moment when the service fee payment is done, if payment of service fee or agreement  with the customer on payment of service fee by stages was carried out:

1. from 09:00 – 16:00, and on weekend – from 09:00 – 14:00
2. b) In high mountainous settlement determined by the Georgian law on”development of high mountainous regions” – until 14:00

Electricity restoration should be carried out  till 12:00 of the following calendar day if the payment of service fee or concluding the agreement with the customer on payment the service fee by stages was carried out:

1. a) After 16:00 and on weekends – after 14:00

b) After 14:00 – in high mountainous areas defined by the Georgian law on”development of high mountainous regions”

Supply agreement can be concluded  in material or electronic form. Customer is considred as connected to the  supply agreement  upon submission of the fully filled in and  signed copy to the  supplier. Together with the signed supply agreements, customer shall submit to the supplier:

Document confirming the ownership or temporary possession of that real estate or consent of the ownership where he/she asks for  supply or in case of domestic customer – document  that represents the base for registration of possession right.

Consent of the persons responsible for payment of service fee in case if he/she is not the customer.

1. Domestic/residential customer shall fill in the electricity universal service supply agreement for the domestic customer
2. Small enterprise shall fill in the electricity universal service supply agreement  for non domestic customers
3. That customer on whom the universal service is not spread and who satisfies the criterias determined by the electricity market model concept approved in line with the Georgian legislation shall fill in the supply agreement  in electricity public service form.

Person interested in changing the customer’s registration shall address the JSC “Energo-Pro Georgia Supply”  with the corresponding application  that will be attached by the ID, document confirming the ownership ( in case of temporary use of real estate – document confirming the mentioned and written form approval/consent of real estate  property)  and completed filled in the corresponding  supply agreement.

1./Subsidy of the population residing in high mountainous settled areas: – half of the consumed electricity cost but not more than the amount relevant to 100 kW/h. Financing body – Social Service Agency

2 Subsidy of the parents with many children  4 and more of ages 18  with less than 300 thousand rating scores – no more than 20 Gel, additional  no more than 10 gel for every 5 the and following under age child. Financing body – Social Service agency

3.Tbilisi City Hall Subsidy – less than 200 thousand rating score. Limits per person is from 20 to 106 Gel Cleaning, water electricity is covered by the subsidy with the same sequence. Subsidy is valid from November through March. Financing body – Tbilisi City Hall